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ASYLUM ESCAPE ROOM FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is Escape Room?

An escape room is a physical/logical adventure game in which players solve a series of puzzles using clues, hints and strategy to complete the objectives at hand. Players are given a set time limit (60 minutes) to unveil the secret plot which is hidden within the rooms. Once you have checked-in with our Front Desk, you and your team players will be directed inside your room, where the story will begin. Our rooms contain clues, hidden items, and many different tools to allow you complete the story. 

 

2. What are the hours of operation.

We are open 7 (seven) days a week from 10:30 - 22:00. The last game starts at 21:00.

Please call or e-mail for holiday business hours. 

Our office hours:

MON - SAT: 10:30 - 18:00
SUN: 11:00 - 15:00

3. What is the address?

Čajakova 13, Bratislava, 811 05, Slovakia. Light green building, entrance from the courtyard.

4. How to get by public transport?

The Escape Room is just 3 minutes from the bus stop Šancová (Buses 203, 44), 5 minutes from the bus stop Račianske mýto (Buses 21, 25, 31, 39, 59, 61, 63, 64, 74, 201, 204, 209, 210 and Trams 3, 5, 7) and 5 minutes from the bus stop Karpatská (61, 64, 74, 201, 204, 209, 210).

5. Can we come straight to the venue without a reservation?

We strongly recommend to contact us before your visit.

6. Can I buy a ticket for Escape Room as a gift?

Yes, we have nice gift cards for you.

7. Can I pay on-line or pay with a credit card.

Yes, you can book a game and buy your ticket on-line. We accept most of the credit cards. 

8. Do you have discounts?

Of course we do. Please follow our promotion program.

9. How many people can play at once?

We suggest 2 to 4 people for one team. Please call us for other number of players.

10. For how long will be the game?

The entire game will last for 60 minutes. You'll need another 15 minutes before the game to check-in.

11. Can I stop the game?

No, you have to find a way out... Dare to escape! Anyway if you don't feel well you can stop the game.

12. How long before my schedule time do I need to arrive?

In order to assure that our guests have the best experience possible, we ask that you arrive and check in at least 15 minutes prior to your room booking start. 

We encourage to plan way ahead of time your arrival, in case if you are late for the game you will have less time to participate in it. The game will end due to the schedule, nevertheless of your arrival time.

13. IMPORTANT: If I’m late, can I still play?

If you are more than 10 minutes late from your scheduled Call Time, we won’t be able to accommodate you, and your reservation will be canceled.

*IMPORTANT: We require that all players arrive 15 minutes earlier than their scheduled game time. Failure to arrive with enough time prior to the game start time will fall into absent, and the game will be lost, re-schedules or adjustments are subject to availability and discretion. 
 

14. What about parking?

Paid street parking is available at Cajakova St. and neighborhood, please make sure to check each respective signage and parking criteria, our Escape Room is not responsible for you or your team getting tickets or towed cars.

15. What if I have a group larger than the maximum occupancy of the room?

You can request a private reservation time for your team, for that please contact us with further details and we will try to accommodate all your needs.

16. Are there any health conditions that would prevent a player from playing the game?

During the Program, you may experience certain conditions, including, but not limited to, loud noises, claustrophobic conditions and possible allergens. We want you to be aware that the Program may also include strobe lights. Advice any Escape Room representatives if any of your team members, or colleagues have any medial or psychological conditions that prevent you from participating in our Program.

17. Will it be super-puper scared?

You can choose your own level of horror.

18. Are there any requirements before we play?

In order to preserve all our guests privacy and game experience Escape Room forbids the use of smart phone/tablets/watches and the recording video and photography in all our rooms, failure to follow this rules will constitute a direct termination of the game/reservation.

19. Is there a minimum age to be able to reserve and play a room?

To reserve a room, you need to be at least 14 years of age or older. However, teens from the age of 12 and up can access to our rooms as long as a parent or tutor is with them.

20. Can we reserve entire or partially Escape Room for private or corporate events?

Definitely yes! Escape Room is proud to offer partial and full venue reservations for companies, team building experiences, medium size events, and pretty much any type of entertainment and brand development private and company events. 

Please contact info@asylum.sk or call us for full information and details.

21. Is it possible to book a room outside on the current schedule?

Yes, however any outside regular operation hours’ event must be reserved and planned in advance with our Sales team. 


Please contact info@asylum.sk or call us for full information and details.

22. Any suggestions before we start the game?

We want to wish you and your team a pleasant stay… Good luck and dare to escape!

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